Refund and Cancellation Policy
Clear information for parents and guardians before purchasing digital access.
At a glance
- All prices are in pounds sterling (GBP).
- Homework Magic Free is free forever and does not require payment. Paid monthly plans renew each month until cancelled.
- Monthly plans renew each month until cancelled.
- You can cancel a monthly plan at any time from the Stripe billing portal.
- Your statutory consumer rights are not affected.
Cancelling a monthly subscription
- Sign in to the parent or guardian account.
- Open the Plans and billing page.
- Select Cancel subscription.
- Review and confirm the cancellation on Stripe’s secure billing page.
Cancellation prevents the next renewal. Unless a refund is agreed or the law requires otherwise, access remains available until the end of the period already paid for.
When a refund is available
Please contact us promptly if:
- you were charged more than once for the same purchase;
- a payment was taken after a cancellation had already become effective;
- paid access was not provided because of a fault with Homework Magic; or
- a refund is required under applicable consumer law.
You may also request cancellation and a refund within 14 days of a first purchase. Because access is digital and can begin immediately, we may take account of service already supplied where the law permits. We will explain the outcome before closing the request.
Renewal payments
Monthly renewal payments are normally non-refundable once a new billing period has started, except in the circumstances above or where required by law. Cancelling before the renewal date is the best way to prevent the next charge.
How to request help or a refund
Email contact@homeworkmagic.co.uk or use the support form. Include the parent or guardian account email, payment date and reason for the request. Do not send complete card details or information identifying a child.
We aim to acknowledge requests within two working days. Approved refunds are sent back to the original payment method; the bank or card provider controls how long the credit takes to appear.
Business contact
Service operator: Homework Magic
Business and service address: Homework Magic, London, UK
Email: contact@homeworkmagic.co.uk
Last updated: 6 August 2026.